Help Desk Support and Level 1 Technician Job at TeamLogic, Inc, Youngstown, OH

QVp1UkRXTzlGaTFKdXhEMk1aM1p4SytwQ3c9PQ==
  • TeamLogic, Inc
  • Youngstown, OH

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Lakewood Church

Digital Media Manager Job at Lakewood Church

Digital Media ManagerMarketing DepartmentExemptJOB DESCRIPTIONThe Digital Media Manager is a strategic leader responsible for growing...  ...audience engagement, monetization, and overall digital media content strategy to enhance the impact of Lakewood Church, Joel Osteen... 

FlexCare

Healthcare Recruiter Job at FlexCare

 ...management solutions, connecting top clinicians with leading healthcare facilities across the U.S. Since 2006, we have been committed...  ...Ready to grow with us? Apply today. **This is a phone sales recruiting role, not an HR or corporate recruiting role, and is 100% in-... 

ULTA SALON

Sales Manager Job at ULTA SALON

 ...excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek... 

Walmart Inc.

Director, Business Development - Facilities Services Job at Walmart Inc.

 ...do at Position Summary... The Director of Business Development will be responsible for driving...  ...facilities maintenance and related services. This leadership role will focus on...  ...development, sales, and partnership management, with a strong understanding of the... 

New Haven Unified School District

Program Specialist - Literacy Job at New Haven Unified School District

Class Title:Program Specialist LiteracyJob DescriptionBasic FunctionUnder the direction of the Director of Curriculum and Instruction...  ...activities.Operate a variety of office equipment including a computer and assigned software.Perform related duties as assigned....