Help Desk Technician I & II Job at Southwest Search, Dallas, TX

QVphWUNXK3lHUzFJdUIzeU1KbmV6YTJwRGc9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Pilgrim's

Pet Food Quality Control Technicians - 3rd Shift Job at Pilgrim's

**Description**+ **Pay is $16.55/hour - 3rd Shift** **POSITION SUMMARY:** The primary responsibility of this position is to complete daily paperwork, ensuring that all HACCP and SSOP's are met.+ Effective communication skills in oral and written formats+ Understanding...

Pro Tool & Supply, Inc.

CDL Class A Driver Job at Pro Tool & Supply, Inc.

 ...paperwork is signed Make sure all DOT paperwork is filled out correctly daily. Inspect delivery truck daily before departure in the morning. Report all defects with truck to manager. Follow all DOT state and Federal Laws. Requirements Dependable Valid... 

Zeal Group

Business Development Manager Job at Zeal Group

Build and develop relationships with potential Clients and Partners who may have clients interested in trading multi-asset products such as Gold, Oil, FX, and Cryptocurrencies. On-board IBs and help them increase accounts, deposits, and revenues. ...

LSGF Management

Stylist Job at LSGF Management

 ...Full or Part-time hair stylist. High volume salon, flexible hours, established customer base. We are the largest Great Clips franchisee in the country. Something that makes us a little different is that we strive to have the highest "effective wage" in the market (base... 

Ginas Tech Jobs

Search Engine Optimization Manager - Work From Home Job at Ginas Tech Jobs

 ...Engine Optimization Manager Work From Home This is a 100% Remote Search Engine Optimization Manager position. US based...  ...Technical SEO experience is a must. We are a rapidly growing digital marketing agency. Ideal Search Engine Optimization Manager candidates...