IT Support Technician - Newark, NJ Job at Genuine Search Group, Canada

QVpXYkEyNjhHU2hQdkJ6K1BKM2Z4YUdvRGc9PQ==
  • Genuine Search Group
  • Canada

Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

  • Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
  • Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
  • Assist with device deployments: unboxing, installation, cable management, network testing
  • Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
  • Troubleshoot and resolve basic hardware and software issues; escalate complex problems
  • Maintain IT asset tracking and records for device assignments
  • Work directly with end users to ensure smooth IT operations
  • Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

  • Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
  • Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
  • Willingness to learn and expand IT skills
  • Strong communication and customer service skills
  • Ability to follow procedures, work independently, and collaborate in a fast-paced environment
  • CompaTIA A+ preferred

Job Tags

Full time,

Similar Jobs

NITELINES USA, INC

Mammographer Job at NITELINES USA, INC

 ...specific equipment related to the following modalities: ~MRI: Siemens, GE ~ CT: GE ~ IR: Canon ~ Ultrasound: Siemens ~ Mammography: Hologic and MagView, ~ Gen Rad: Carestream, GE, Philips and Canon. BENEFITS: Competitive hourly pay rate, Accrued Vacation... 

Peace Global Logistics

Forklift Mechanic Job at Peace Global Logistics

 ...Responsibilities: Perform routine maintenance and repairs on forklifts to ensure they are in good working condition. Diagnose and troubleshoot mechanical issues with forklifts. Replace faulty parts and components as needed. Conduct regular inspections and... 

Four Eighteen Logistics

Owner Operator Box Truck Driver for Daily Dedicated Routes (non CDL) Job at Four Eighteen Logistics

Four Eighteen Logistics is searching for dependable Box Truck Owner/Operators (non CDL) to safely and efficiently transport dock-to-dock...  ...truck with a lift gate and pallet jack.\\2. Must have a valid Driver's License with a clean MVR.\\3. Must have previous... 

Luxus

Landscape Architect Job at Luxus

 ...Job Title: Landscape Architect Location: Murfreesboro, Tennessee Position Type: Full-Time Experience Level: Entry to Mid...  ...in the planning, design, and documentation of landscape architecture projects Prepare site analysis, concept design, construction... 

Dillons

PHARMACY/CLERK Job at Dillons

 ...sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on...