Specialist, US Immigration Job at Amazon.com Services LLC, Seattle, WA

QUpPWkRXTzdFeWhPdnhuMk81N2R4cXVu
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

At Amazon, we're working to be the earth’s best employer. To get there, we need exceptionally talented and driven people. Amazon’s Immigration and Relocation Team is looking for a smart, passionate candidate to support complex customer challenges for the U.S. immigration organization. The US Immigration team is a group of immigration subject matter experts and analysts who act as strategic partners and consultants to business leaders and partner teams. The team centrally manages customer experience for in-house immigration filings and the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon. In this role, you will use your immigration expertise and judgment to oversee filings at a programmatic level and intervene on escalations to drive superior customer experience at scale.

Key job responsibilities
Key job responsibilities
• Independently manage complex contacts and escalations, using immigration subject matter expertise to resolve customer defects against a scorecard.
• Manage difficult legal issues with external providers, internal legal, and business customers, conducting root cause analysis, and developing mechanisms to fix these defects.
• Serve as US Immigration SME for Mergers, Acquisitions, and other entity expansion work, analyzing US immigration impacts of mergers, acquisitions, new and in-country entity expansions, defining customer immigration paths and managing case escalations
• Manage customer success metrics across a multi-provider model, including cycle times, contacts and escalations, customer sentiment, and cost to serve
• Design and implement new contacts and communications mechanisms to improve experience and reduce cost to serve
• Assess, implement and improve mechanisms to close immigration compliance risks
• Define strategy and develop implementation plans to drive new service launches that meet customer experience and legal compliance bars
• Define and execute communication and change management strategies with related artifacts

Monitor and respond to changes in immigration landscape:
• Stay current on legal changes by monitoring relevant portals, publications and notifications
• Escalate issues and challenges that impact project delivery and/or customer experience timely
• Review project impact, and readjusting based on new legal requirements; oversee change management

BASIC QUALIFICATIONS

- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications

Job Tags

Full time, Relocation,

Similar Jobs

Labcorp

Clinical Lab Technician - Entry level, will train! Job at Labcorp

 ...impact patient care and cost-effective medical treatment. The Lab Technician will assist in specimen testing under direct and constant supervision...  ...will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal... 

National Recruiters

Home Infusion Nurse - PRN Job at National Recruiters

 ...We are seeking an infusion nurse (RN) with IVIg experience interested in providing in-home infusions for a local patient. Infusion Details...  ...has a dog and a cat in the home Responsibilities of the PRN Home Infusion Registered Nurse Deliver immune globulin infusion... 

Ark Animal Hospital of Casper

Veterinary Assistant/Technician Job at Ark Animal Hospital of Casper

Ark Animal Hospital in Casper, WY is looking to add a full-time experienced veterinary tech or assistant to our team. Ark Animal Hospital is a fast-growing, small animal veterinary practice that has provided high-quality veterinary services with compassion to the community...

D and M Farms LLC

Class A End Dump Driver Job Job at D and M Farms LLC

 ...owned company looking for an experienced truck driver, you will be home every night & we do work year round. Arrive at shop every morning, to go stock pile normally sand, rock & clay all day.Pay: starting at 25% of what truck makes, bonuses & increases upon job performance... 

Precision HR Solutions

Full Time School Custodian Job at Precision HR Solutions

 ...Pittsburgh, PA 15221 Date Posted: 05/30/2025 Category: Public School Education: High School Diploma/GED We are immediately...  ...Friday 2:30pm-11pm REQUIREMENTS: * All candidates must have cleaning or janitorial experience * Must must be able to obtain or present...