Job Description

Job Summary

We are seeking a skilled and dedicated  Home & Commercial Security Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing security systems and fire alarm systems for both residential and commercial clients. Your expertise will ensure the safety and security of our clients' properties through reliable and compliant system installations and maintenance.

You will play a crucial role in troubleshooting technical issues, performing system upgrades, and providing exceptional customer service. Your ability to communicate effectively with clients and team members, combined with your technical proficiency and attention to detail, will be key to your success in this position.

If you have a strong background in security and fire alarm systems, along with the necessary certifications and experience, we invite you to apply and become a valuable member of our team dedicated to protecting lives and property.

  Essential Job Functions

  Installation and Maintenance : Install, maintain, and repair home and commercial security systems, including burglar alarms, surveillance cameras, and access control systems. 

• Fire Systems : Install, inspect, and maintain fire alarm systems, ensuring compliance with local and national fire codes and regulations.

• System Upgrades : Perform system upgrades and enhancements to existing security and fire systems.

• Troubleshooting : Diagnose and resolve technical issues with security and fire systems promptly.

• Customer Support : Provide excellent customer service by addressing client inquiries, conducting system demonstrations, and offering technical support.

• Documentation : Maintain accurate records of installations, inspections, maintenance, and repairs.

• Compliance : Ensure all work complies with relevant safety standards and regulations.

Knowledge, Skills and Abilities

• Technical Proficiency: Demonstrates strong technical capabilities in the installation, maintenance, and repair of electronic security and fire alarm systems for both residential and commercial clients. Skilled in configuring system components, diagnosing issues, performing preventative maintenance, and ensuring systems meet all applicable codes and customer expectations. Experienced with wiring, control panels, sensors, and software used in modern security and life safety systems.

• Fire Alarm Systems Expertise: Possesses in-depth knowledge of a variety of fire alarm systems, with proven ability in installation, maintenance, and troubleshooting to ensure optimal system functionality and compliance with safety standards.
• Problem-Solving Skills : Ability to troubleshoot and resolve technical issues efficiently.

• Attention to Detail : Meticulous in performing installations, inspections, and maintenance tasks.

• Communication Skills : Excellent verbal and written communication skills for interacting with clients and team members.  Customer Service : Strong customer service orientation with the ability to explain technical concepts to non-technical clients.

• Physical Stamina : Ability to perform physically demanding tasks, including climbing ladders and lifting heavy equipment.
• Time Management : Effective time management skills to handle multiple tasks and prioritize work.

• Technological Savvy: Demonstrates comfort and competence with emerging technologies and industry tools. Quickly adapts to advancements in fire alarm and security system technologies, software platforms, and diagnostic equipment.
• Flexibility: Willing and able to work in diverse environments, including residential and commercial settings. Maintains composure and effectiveness when facing unexpected challenges, changing priorities, or on-the-spot troubleshooting requirements.

Education and Experience

• Education : High school diploma or equivalent; technical certification in electronics, security systems, or fire alarm systems preferred.

• Experience : 5 years of hands-on experience in the installation, maintenance, and repair of fire alarm systems preferred. Proven ability to work independently or as part of a team to service a variety of systems in both residential and commercial settings. Responsibilities include conducting system tests, identifying and resolving faults, performing code-compliant installations, and ensuring full functionality and reliability of fire alarm systems with the following brands: Siemens, Notifier, Simplex, EST (Edwards), Fire-Lite, Silent Knight, Mircom, Honeywell, DMP (Digital Monitoring Products)

• Certifications : Relevant certifications such as NICET (National Institute for Certification in Engineering Technologies) for fire alarm systems, or equivalent.

• Licensing : Valid driver's license and any required state or local licenses for security and fire system installation.

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